Our Approach to Refunds

Professional development is a commitment—both yours and ours. We've built this refund policy around real situations we've encountered over the years. It's not about rigid rules but about what makes sense when circumstances change.

Career coaching requires time to show its value. Most clients start seeing shifts in perspective within a few weeks, but meaningful career changes take months. That's why our refund windows are tied to actual program milestones rather than arbitrary dates.

When You Can Request a Refund

Before Your Program Starts

Changed your mind before your first session? We get it. Life throws curveballs. You'll receive a full refund minus a administrative fee if you cancel at least 5 business days before your scheduled start date.

Within the First Three Weeks

Sometimes a program just doesn't fit. Maybe the approach doesn't match your learning style, or the timing turned out to be worse than you thought. If you decide within 21 days of starting that this isn't working, you can request a partial refund.

• You'll receive 70% of your program fee back
• You must have completed no more than two coaching sessions
• You can keep any digital materials you've already downloaded
• The request must come from you directly, not a third party

After Three Weeks

Once you've been actively participating for more than three weeks, we consider you fully engaged in the program. At this point, our coaches have invested significant time in understanding your situation and creating customized guidance. Refunds after this period are handled on a case-by-case basis and typically require documented extenuating circumstances.

How to Request Your Refund

Processing Times and Methods

We process refunds the same way you paid us. Credit card refunds typically appear within 7-10 business days, though your bank might take a few extra days to post it. Bank transfers can take up to 14 business days depending on your financial institution.

Situations That Affect Refund Eligibility

What Makes You Ineligible

• You've completed more than 50% of scheduled coaching sessions
• You've accessed the majority of digital course materials
• You've already received a partial refund for a different Venustech program within the past year
• Your account shows violations of our code of conduct
• You received the program through a third-party corporate arrangement

Special Circumstances We Consider

Sometimes life gets in the way in ways nobody could predict. We handle these situations with flexibility:

• Serious medical emergencies affecting you or immediate family
• Sudden job loss or major unexpected financial hardship
• Relocation to a location where time zones make participation impossible
• Technical problems on our end that prevented program access

These require documentation, and we'll work with you to find the right solution—whether that's a refund, program pause, or schedule adjustment.

Different Refund Scenarios

What Happens to Your Materials

Digital downloads present a unique challenge. Once you've downloaded a workbook or resource guide, we can't take it back. That's why our refund policy draws a line based on how much material you've accessed.

If you receive a refund, you're expected to delete downloaded materials and discontinue use of any access credentials. We operate on trust here—we're not going to police your hard drive, but continued use after a refund crosses an ethical line.

Corporate Program Refunds

If your employer paid for your enrollment as part of a group corporate program, the refund process works differently. We issue any approved refunds directly to the company that paid, not to individual participants. Your HR department or program coordinator handles the request on your behalf.

Corporate agreements sometimes include different terms negotiated specifically for that organization. Check with your internal contact about what applies to your situation.

Questions or Disputes

Most refund questions get resolved through straightforward conversation. If you feel we've made an error in evaluating your request or if you disagree with our decision, you can request a review by a different team member. Send your appeal to contact@g-calendar-mac-app.com with "Refund Appeal" in the subject line.

We'll respond within 5 business days with either a revised decision or a detailed explanation of why the original decision stands. Our goal isn't to win arguments—it's to treat every situation fairly based on the actual circumstances.

Policy Changes

We update this policy occasionally as we learn from experience and as our program offerings evolve. Any changes apply to programs purchased after the revision date. If you enrolled before a change, the policy that was in effect when you signed up is what governs your enrollment.

When we make significant changes, we'll email active participants. Checking this page periodically is still a good idea if you're considering future programs.